This step is done once per gateway, after the app is installed and configured. It links the camera to an organization in the backoffice so it can be used.
Confirm the environment
The frontend app environment must match the API Host configured on the camera gateway cloud application. Here can be found the environments we are currently supporting.
Add the gateway
Open the frontend for the matching environment
Log in with your admin account for the target organization
Go to Gateways → click Add gateway
Enter the following information:
MAC address — the value obtained in Part 2.4 or Part 3.5 (format: AA:BB:CC:DD:EE:FF)
Name — a descriptive label for this camera (location, model, site, etc.)
Type — what kind of device is the camera
Site –- where is gateway located
Create
Verify the gateway is online
You can then use the configured gateway to search for cameras on its local network.
Troubleshooting
Symptom | Likely cause | What to check |
App shows as installed but not running | Toggle not set to ON | Go to Apps / Open Platform and toggle ON |
Gateway registered but stays offline | API Host mismatch between camera and backoffice environment | Re-check API Host on camera vs. the backoffice URL |
Gateway offline — MAC not found | MAC entered with typo | Compare MAC in camera settings vs. what was entered in the backoffice |
Axis: install fails with | Wrong SDK package | Try the other SDK (2 or 3); check Axis OS version |
Hanwha: APP UPLOAD FAIL | File was not renamed | Rename to |
Hanwha: app installs but does not appear in Open Platform | Wrong WOP version package | Check WOP version in Version information dialog and use the matching package |
No internet from camera | Firewall blocking outbound HTTPS | Ensure outbound TCP 443 is allowed to the API Host |