Overview
When an investigation is complete — or no longer needs active tracking — you can close the case to remove it from your active queue. Closed cases are preserved in history and can be reopened if needed.
How to Close a Case
Navigate to Cases from the left sidebar.
Open the case you want to close.
On Status, change the status to Closed from the status dropdown.
The case status updates to Closed and moves out of the active queue.
How to Reopen a Case
Filter the Cases list to show Closed cases.
Open the case and click Open.
The case returns to Open status.
Managing Cases
Rename — Click the case title to edit it.
Update description — Edit the description field within the case.
Remove notes — Remove notes from evidence.
Delete a case — From the case options menu, select Delete Case (trash icon). This removes the case record but does not delete the underlying events or clips.
Notes
Closed cases remain searchable and accessible to your team.
Deleting a case is permanent and cannot be undone.